Methods
Wireframing
User testing
Completed at Pro Referral (The Home Depot)
Final deliverable Revamped desktop and mobile “Request a Service” flow on Pro Referral website

At Pro Referral, “Request a Service”(RSF) is the main entry point for consumers to get in touch with home service professionals. Post MVP launch in March 2016, user testing was conducted to evaluate this experience.

Results were incorporated into future design iterations, along with new features.

Goals

Challenges

Desktop

Step 1 – Add project details

Step 2 – Find my pros

Pain points

Solution

Step 3 – Submit my request

Pain point

Solution

Step 4 – Confirmation

Mobile

Step 1 – Add project details

Step 2 – Find my pros

Step 3 – Submit my request

Step 4 – Confirmation