Pro Referral, part of The Home Depot
Aug ’15 – Oct ’17
Foster City, CA
- Lead designer on recently launched Pro Referral App (iOS and Android) to an audience of 14,000+, introducing new features such as Notes and Appointments.
- Worked closely with Product, Engineering and QA to balance requirements and timelines.
- Developed specifications and internal tools to improve collaboration between Design and Engineering, and to unify PR products under The Home Depot brand.
- Paired with Research to define and perform user testing, producing actionable insights.
- Facilitated ideation sessions and exploration workshops.
Capstone Project for Bloomberg L.P.
Jan ’14 – Aug ’14
Pittsburgh, PA and New York, NY
- As a team, we developed an internal collaboration solution that enhances employee interactions at Bloomberg.
- Process included research, synthesis, visioning, and iterative design.
- Final deliverables include interactive prototype, feedback video, research report, design specifications and website.
PacificLink iMedia, part of Accenture Interactive
Feb ’12 – Jun ’13
- Implemented multilingual websites to be cross browser and device compatible for over 20 clients.
- Mentored two junior staff on web development skills.
- Defined site architecture with project managers and designers.
UC Berkeley Academic Services
May ’08 – May ’09
- Created publication designs for programs serving a community of over 9500.
- Organized a focus group and compiled data for analysis.
- Photographed staff and managed media resources.
Carnegie Mellon University
Human Computer Interaction, Masters, 2014
University of California, Berkeley
Cognitive Science, Bachelors, 2010
- Affinity Diagramming
- Customer Journey Mapping
- Competitive Analysis
- Contextual Inquiry
- Heuristic Evaluation
- Guided Storytelling
- Needs Validation
- Personas & Scenarios
- Task Analysis
- Balsamiq, Omnigraffle
- Illustrator, Photoshop, Sketch
- Zeplin, Invision, Axure, Flinto, Principle
- HTML, CSS, jQuery
- Familiar with AGILE
- Fluent – English, Cantonese
- Basic – Mandarin, French
Please send me an email here.