Experience

UX Consultant
Accenture Interactive
Jan ’19 – May ’20
Hong Kong

Worked with local and multinational clients on various B2B and B2C projects, translating business requirements into designs.

  • Led the redesign of a loyalty engagement platform, and introduced a new payment feature.
  • Reconstructed information architecture of banking website and designed new incentive feature.
  • Facilitated multi-day workshops to train client employees and managers on design thinking methods.
  • Established internal UX team onboarding program, which was completed by 7 new hires.

UX Designer
Pro Referral, part of The Home Depot
Aug ’15 – Oct ’17
Foster City, CA

  • Launched 7+ new features as design lead on productivity app (Pro Referral on iOS and Android), working closely with product owner and engineers to balance requirements and timeline.
  • Revamped other Home Depot Services products and launch rebranded MVP within 5 months.
  • Paired with researchers to define and perform user testing, producing actionable insights.
  • Worked with visual designers to develop a design system to be shared across multiple products.

UX Lead
Capstone Project for Bloomberg L.P.
Jan ’14 – Aug ’14
Pittsburgh, PA and New York, NY

  • Worked as UX lead for capstone project with Bloomberg in a team of 5.
  • Developed an internal collaboration solution that improved employee interactions.
  • Process included research, synthesis, visioning, and iterative design.
  • Final deliverables include interactive prototype, feedback video, research report, design specifications and website.

Web Developer
PacificLink iMedia, part of Accenture Interactive
Feb ’12 – Jun ’13
Hong Kong

  • Implemented multilingual websites to be cross browser and device compatible for over 20 clients.
  • Mentored two junior staff on web development skills.
  • Defined site architecture with project managers and designers.
  • Created graphic web assets and UI components.

Marketing Assistant
UC Berkeley Academic Services
May ’08 – May ’09
Berkeley, CA

  • Created publication designs for programs serving a community of over 9500.
  • Organized a focus group and compiled data for analysis.
  • Photographed staff and managed media resources.

Education

Carnegie Mellon University
Human Computer Interaction, Masters, 2014

University of California, Berkeley
Cognitive Science, Bachelors, 2010

Skills

  • Affinity Diagramming
  • Customer Journey Mapping
  • Competitive Analysis
  • Contextual Inquiry
  • Heuristic Evaluation
  • Guided Storytelling
  • Needs Validation
  • Personas & Scenarios
  • Prototyping
  • Task Analysis
  • Wireframes
  • Workshop Facilitation
  • Usability Testing

Tools

  • Balsamiq, Omnigraffle
  • Illustrator, Photoshop
  • Sketch, Figma
  • Zeplin
  • Invision, Axure, Adobe XD
  • Flinto, Principle, FramerX
  • HTML, CSS, jQuery
  • Mural, Miro
  • Familiar with AGILE

Certification

Professional Scrum Master I

Languages

  • Fluent – English, Cantonese
  • Basic – Mandarin, French

Contact

Please send me an email here.

You can also download my resume here, or visit my LinkedIn here.